Wildlife First Responder


Part Time

Reports to: Practice Manager


  • Provide accurate information and courteous service to the public directly or by phone/email. 
  • Respond compassionately to public inquiries & concerns about wildlife. Ensure accurate, humane information is given out, promoting co-existence with wildlife. Educate on CROW’s wildlife/conservation policies. 
  • Coordinate the rescue, transport, and release of injured, sick, or rehabilitated wildlife to and from CROW. 
  • Safely and accurately process wildlife into or out of center. Gather information from finders, complete paperwork and enter information into electronic database. 
  • Maintain electronic medical records database, including entering updates upon patient’s disposition from hospital. 
  • Ensure that wildlife telephone contact listings and response manual are accurate and updated. Accept and process donations, including completing associated documentation and ensures all processed donations are submitted to Practice Manager or supervising veterinarian on duty. Coordinate and expand volunteer emergency rescue and transport program (VERT). 
  • Maintain voice messaging system, as well as clinic cell phone. 
  • Supervise and train volunteers, students, or staff in admission duties. 
  • Provide feedback and support to staff, students, and admission volunteers during daily operations. Maintain cleanliness of the hospital reception and assist with public tours going through reception area. 
  • Assist in coordinating and posting volunteer schedule under the direction of the Practice Manager. Provide administrative support to the Practice Manager, supervising veterinarians, VEC administrative staff, and other duties


  • A college degree is preferred. 
  • Prior experience in call center or customer service experience is preferred – must have good problem-solving skills and be able to deal with high stress situations. 
  • Knowledge of/or familiarity with the wildlife that is cared for by the clinic is helpful. 
  • Excellent verbal, written and interpersonal communication skills. 
  • Knowledge of office equipment and office software systems and presentation software. 
  • Must be able to work efficiently, accurately, and independently. Must be well-organized. 
  • Must be able to multi-task and meet deadlines. 
  • Must be team player with positive attitude and able to provide exemplary customer service. 
  • Must be able to work cooperatively with co-workers, students, volunteers, and the public.


  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
  • Must be able to talk, listen and speak clearly.
  • Required to stand, walk, and may have to climb and/or balance. Must frequently lift and/or move up to 35 pounds.

Please send your letter of interest, resume, and three professional references to Becca Wehmeier, Practice Manager at bwehmeier@crowclinic.org.